E-Commerce leader optimizes performance through 24/7 remote monitoring

ecomerce

The Client

A multi-channel E-commerce leader, active in 21 countries has more than 35 million active customers and 22,000 employees.

Challenge

The primary objective was to monitor the performance and report on and drive to resolution any open issues of more than a dozen e-commerce websites. The major challenges the client faced included:

  • Round the clock monitoring and escalation of performance issues to various parties associated with the network infrastructure around the globe
  • Time consuming efforts for the client’s internal work force to monitor, test, escalate and follow up issues with different groups along with their day to day operations

Solution

Softcrylic’s Level 1 Network Operations Services offered the client a round the clock dedicated team to monitor, escalate and drive to resolve issues in a collaborative and proactive ways. Key solutions provided include:

  • Structured analysis processes to quickly identify the root cause of the website performance issues
  • Execute first level of issue resolution tasks
  • Insights into the timeframe or activities which caused infrastructure instability through active trending and reporting

With years of experience and expertise in building and maintaining e-commerce applications, we were able to leverage that knowledge to offer flexible services to our client.

Benefits

One of the prime benefits of our cost effective offshore Network Operations Services to the client has been an overall increased productivity of their internal work force by freeing them up to focus on high value tasks.

For more information about our Solutions, Services and Delivery please visit our website at www.softcrylic.com, or call (609) 452-7638.

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